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At any time, you can see how long it will be until your account is ready for recovery, or when more information will be available. Just go to iforgot. If you enter your credit-card details correctly, and are asked to reenter your security information, contact your card issuer. The issuer might have declined your authorization attempts. What is account recovery? After you start account recovery After you request account recovery, you get an email with a confirmation of your request and the date and time of when you can expect to regain access.

If you submitted your account recovery request with iforgot. Using that device might cancel account recovery. To avoid delays, turn off other devices that are signed in with your Apple ID until account recovery is complete. Check the status of your request At any time, you can see how long it will be until your account is ready for recovery, or when more information will be available.

Cancel your request If you remember your information and can sign in successfully, your wait period cancels automatically and you can use your Apple ID immediately. To cancel a recovery request that you did not make, follow the instructions in your email confirmation. Published Date: January 28, Yes No. Can't download the Apple Support app? Can't see a Sign In screen? Tap Sign Out. After you sign out, make sure the Apple ID field is empty.

If you've tried the previous steps or live in a country or region where the Apple Support app is not available, you can still reset your password and regain access to your account by using account recovery. In some cases, you may have the option to speed up the account recovery process or reset your password immediately by verifying a six-digit code that is sent to your primary email address.

Find out more about account recovery. If you've tried the previous steps and have been unable to change or reset your password, try following these steps instead. After you reset your password, you'll be asked to sign in again with your new password. You also may need to update your password in Settings on your devices.

If you have forgotten your Apple ID password If you have issues when you try to sign in with your Apple ID password, use these steps to reset it and regain access to your account. Use your own device to reset your password Use someone else's device to reset your password If you can't change or reset your password. Use your own device to reset your password Follow the steps below to reset your password from any trusted iPhone, iPad, iPod touch, Apple Watch or Mac.

If you're signed in to iCloud and have a passcode enabled, you'll be prompted to enter the passcode for your device. Follow the onscreen steps to update your password. You can skip the final step below. Click Change Password, then enter the password you use to unlock your Mac.

Use a trusted phone number, trusted email address, recovery key or account recovery contact In some cases, you may be able to reset your password using a trusted phone number and trusted email address. If you're using a recovery key for account security, you can use it to help you reset your password on your iPhone, iPad or iPod touch.

Find out more about using a recovery key.

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Jan 25, AM in response to aero In response to aero If you can't remember the answers for your security questions and your Apple ID is now locked, you have to wait 8 hours. Your Apple ID will be reenable automatically after 8 hours. If you do not have a rescue mail to reset your questions, you have to contact Apples Account security team.

Here you can find the world wide support phone numbers for your country:. Jan 25, AM. Jul 6, PM. Nov 12, PM in response to aero In response to aero My girlfriend has the same problem. She cannot access her account because it's locked. The rescue email was from a former company, so she cannot get there either.

The security questions were never set up, so those don't work either. She called apple support, and they said that she has to answer the security questions. Basically they are reading the website, and are not resetting anything for her. They keep saying she has to answer the security questions, which fail, and when you explain that to them they say she has to answer the security questions. It's going round and round in circles.

Very expensive lack-of-support for just reading the webpage we are looking at ourselves. Nov 12, PM. Nov 13, AM in response to sporry In response to sporry. See can't reset them yourself online : If you forgot the answers to your Apple ID security questions?

If they can't confirm her id and that it's her account they can't reset them. Nov 13, AM. Same problem. I sent a request for recovery. The answer will come in a few days. Is there a faster solution? Or is there a telephone number of the support service in Kazakhstan. In the list on the site, I did not find my country. And ordering a call to myself, too, can not get through because there is no my country in the application form.

How to be? Jul 30, AM. Jul 30, AM in response to gemmasot In response to gemmasot. Learn more about using a recovery key. If you already set up an account recovery contact, your account recovery contact can help you reset your password on your iPhone, iPad, or iPod touch. Learn more about using an account recovery contact. Tap Reset Apple ID password. Tap Next, then follow the steps on your screen until you receive confirmation that your Apple ID password is changed.

Any information that you enter will not be stored on the device. Open the Find My iPhone app. If you see someone else's user name, erase it. If you can't change or reset your password If you tried the previous steps and were unable to change or reset your password, try these steps instead.

Go to iforgot. Enter your Apple ID. Did you forget your Apple ID? Select the option to reset your password, then choose Continue. Choose to answer your security questions, get an email, or enter your Recovery Key. Follow the onscreen steps to reset your password. Published Date: February 17, Yes No. Character limit: Maximum character limit is Start a discussion in Apple Support Communities. Ask other users about this article Ask other users about this article.