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All Amazon Renewed Apple purchases will come with accessories that may not be original, but will be compatible and fully functional. No headphones will be present. Amazon Renewed products will be packaged in either original packaging or in a new and clean cardboard box. Product will be restored to its original factory settings. We can also help you troubleshoot technical problems and assist with returns. Learn more about the Amazon Renewed Guarantee.
Shop for smartphones, computers, laptops, tablets, home and kitchen appliances, game consoles, office products, and more. Visit Amazon Renewed. Customer reviews. How are ratings calculated? Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzes reviews to verify trustworthiness. Images in this review. Reviews with images. See all customer images.
Top reviews Most recent Top reviews. Top reviews from the United States. There was a problem filtering reviews right now. Please try again later. The laptop would not boot up when I got it. It would let me get through a few steps of the setup process, then it would become unresponsive and eventually shut down, then restart, then freeze, then repeat, etc.
None of that worked, so Apple Support concluded that there was probably a hardware issue. Very disappointing. I love Amazon, but they need to do better than this with their renewed electronics. I was so disappointed and frustrated with Amazon that I returned the laptop, and instead of just ordering a replacement from Amazon, I paid a few hundred extra for the same refurbished computer from Apple.
I just don't have much confidence in Amazon's renewed program after this experience. This is outrageous. Initially I was thrilled with the renewed MacBook Pro. I thought I had saved considerable money! About two weeks after receiving it, the computer randomly rebooted while watching YouTube so I took advantage of the 90 day warranty and returned it. But it does likely explain why I received a brand-new looking computer for a bargain price. I opted for that so I have the manufacturer warranty and can add Apple Care if I choose to.
Amazon's certified refurbished program is neither certified or refurbished by Amazon. As a result, customer service issues get routed through their "A-to-Z" guarantee, delaying any and all action that can be taken to fix problems. The refurbished MacBook I purchased had faulty hardware, however, it took me months before I could confirm it.
I went back and forth with Apple support, purchasing different types of usb-c Hubs, using different networks, factory resets, additional troubleshooting, using different devices on the same networks to confirm, back and forth with customer service, and more. I requested a refund. They required I pay for return shipping.
It was delivered three weeks ago. I not have I received the refund. Two weeks ago I opened an "A-to-Z" claim with Amazon, being told I needed to wait 14 days to receive word back. This is already a week after the seller received the item and two weeks after they agreed to the refund. Now I am on the hook to wait again. I finally got fed up and went to Best Buy to get a new MacBook.
It works perfectly right out of the box. According to the certified tracking I paid for when shipping the item back, the seller has had the item in their possession for 30 days. I still have not been refunded. The computer appeared as expected. We plugged it in and it worked very well. But as soon as we unplugged it everything stopped working and it was clear the battery would not hold any charge.
We called for the technical support available and they confirmed we needed to return it. Return and refund process was easy and relatively fast. I gave it three stars since the computer didn't work but they stood by the return and refund policy without any problem. We have ordered another refurbished MacBook Pro because the cost savings are worth it to us and we know from experience if it doesn't work as expected the return and refund will be no problem. Would sure have been nice for it to work the first time though.
Nathan C. H Top Contributor: Photography. This computer is really great very fast. I've only exported 3 min video so far but it's very quick. Only small issue is you do need a case it seems to scratch easily or may have been already so make sure you get a good case. I really like this new computer and much faster than my old one!! If you use adobe you may want to get more disk space. This refurb Macbook pro has not given me a single hiccup in several weeks of intense usage.
It came out of the box clean and fully operational. Couldn't be happier! So far so good. Looks great. Runs FAST. I am very happy. I recommend. See all reviews. Your recently viewed items and featured recommendations. Back to top. Get to Know Us. Make Money with Us. Amazon Payment Products. Let Us Help You. Mac OS. Mac OS X Amazon Music Stream millions of songs. Amazon Advertising Find, attract, and engage customers. Amazon Drive Cloud storage from Amazon. Alexa Actionable Analytics for the Web.
Sell on Amazon Start a Selling Account. AmazonGlobal Ship Orders Internationally. ComiXology Thousands of Digital Comics. Size and Weight Height: 0. L pA,m is the mean A-weighted sound pressure level measured at the operator position rounded to the nearest 0. The Wireless web test browses 25 popular websites. Configuration tested: 2. Weight varies by configuration and manufacturing process.
Requires Internet access. Testing conducted by Apple in July using preproduction 2. The standby test measures battery life by allowing a system, connected to a wireless network and signed in to an iCloud account, to enter standby mode with Safari and Mail applications launched and all system settings left at default.
Battery life varies by use and configuration. See www.
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Display. Retina display; inch (diagonal) LED-backlit display with IPS technology; by native resolution at pixels. Refurbished inch MacBook Pro GHz quad-core Intel Core i7 with Retina LED-backlit display; x native resolution at pixels per inch. Refurbished inch MacBook Pro GHz 6-core Intel Core i9 with Retina display - Silver. S$4, S$/month with 0% interest for 24 months.