Since all Apple Stores and many authorized repair providers are closed, you're going to need to start at the MacBook Air page of the Apple Support site. The report states that Apple has long offered a repair program for this issue, but has done so quietly without explicitly outlining it on Apple websites. The program initially only supported the MacBook Pro 13 and 15 inch, from to and the inch MacBooks from the same span of years.
He's also covered the wild world of professional wrestling for Cageside Seats, interviewing athletes and other industry veterans. Tom's Guide Tom's Guide. Henry T. Topics Apple. Every MacBook Air released since October features a Retina display, meaning they're likely all affected. According to MacRumors , the anti-reflective coating found on Apple's Retina displays for MacBooks is prone to wearing off, causing an unsightly appearance like the one seen here:.
User reports indicate that the issue commonly occurs when the display is cleaned using third-party cleaning solutions and microfiber cloths. But others have said they didn't use any such thing on their display and still found the coating wore off. Sometimes the coating wears off around individual keys from the keyboard, leaving the appearance of shadows on the screen.
Using a rubber keyboard skin is said to mitigate the issue somewhat. The problem doesn't exist if you just ignore it?
The next thing to do is to see if the display will work when you're starting up into macOS Recovery. This allows us to see if the display will work in this separate partition. If the display is still not working you'll want to look into the service options for your region.
Any questions regarding the service options you can contact Apple Support here: Get Support. Jul 16, AM. I think macbook having issues with its graphics GPU. Or i have to check its motherboard. This is very bad experience with macbook. Purchased a new one and within a year again spending money on it. Jul 27, AM. With the display not changing when you try to start up into macOS Recovery, you'll definitely want to have the MacBook Pro evaluated in person. Once it is evaluated they'll be able to provide you with more information and what needs to be done to resolve it.
The next step to take is to get in touch with a service provider through this site: Apple - Find Locations. Or you can contact Apple Support: Get Support. Jul 27, PM. Community Get Support. Sign in Sign in Sign in corporate. Browse Search. Ask a question. Which type of problem occurs with this MacBook air? What could be the problem with? More Less. Reply I have this question too I have this question too Me too Me too.
All replies Drop Down menu. Im still yet to receive any compensation at all. Apple performs an image persistence test for displays exhibiting burn-in type symptoms, as highlighted in the internal Apple Care doc pictured to the right. The display flaw alone has prompted a class action lawsuit in California that accuses Apple of failing to inform consumers about the differences with LG and Samsung displays in the new Retina MacBooks at the time of purchase.
A number of other support threads and months of first-hand accounts from users indicate the machine is also experiencing other significant performance issues. The support threads and reports from users range from several graphics-related performance issues that cause frequent freezing and crashing to other display related issues also affecting Samsung displays , as well as problems related to fans and reports of significant battery life problems.
All three devices continue experiencing performance-related issues, especially when running CPU intensive applications such as Logic Pro. The new Retina MacBooks could be the most problematic for Apple since the introduction of the original during the transition to Intel in Early adopters of that device also experienced significant performance issues that ultimately resulted in a recall and warranty extension for hard drive-related problems.
While Apple is fixing the issue for some customers lucky enough to eventually land a Samsung-made display during the replacement process, reports of problems and bad experiences during the repair process are driving some to opt for other devices:.
I want to know if you guys can help me decide if I should go for it or not, if these image retention and burn in and ui lag issues appear to be fixed with this new model or if it is still the same. Thanks a lot! Apart from the knowledge base article describing the problem as normal, Apple has not publicly addressed the widespread problems with the Retina MacBooks. That means any MacBook customers who happen to start experiencing issues with their LG displays or other components after their complimentary 1-year warranty is up will be out of luck.
Apple last week released a software update for the inch Retina MacBook Pro that attempts to resolve some issues related to graphics, PowerNap, and fans, but, unfortunately, many of these performance-related issues still exist. Should Apple do more to address these undeniable issues for early adopters through a public response and or better preparing retail staff? You can find out if your display is LG or Samsung by entering this line of code into Terminal.
Check out 9to5Mac on YouTube for more Apple news:. Apple's premium laptop comes in and inch screen sizes.